Shipping policy
SHIPPING AND RETURNS POLICY
Each order is carefully prepared in our workshop. When it is shipped, you will receive an email with your tracking number so you can follow its journey.
Shipping
When your order leaves the workshop, you will receive an email with your tracking number so you can follow its journey.
Preparation: 24–48 business hours.
Approximate delivery times:
• Mainland Spain: 2–5 days
• Balearic Islands: 3–6 days
• European Union: 3–10 days
Incidents: if the package arrives damaged or opened, please write to us within the first 24–48 hours with photos of the exterior, interior, and label. We will resolve the issue with priority and care.
Contact: pedidos@kala.es Please include your full name and order number in the subject line. We will respond with the same care with which we prepare each shipment.
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Notice for the Canary Islands and international shipments
Canary Islands: Shipments are subject to local customs procedures (DUA/IGIC). These charges, when applicable, are the responsibility of the customer. Delivery times may be extended due to customs processing.
European Union: No tariffs apply; delivery times may vary depending on the country.
Other destinations: if you wish to place an order outside these markets, please write to us at pedidos@kala.es and we will find the best option for you.
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Exchanges and returns
Returns must be processed within the established period: 14 days from delivery. Once you have notified us, you have another 14 days to send the package.
Condition of the item: unused, with original labels and packaging. How to start the process: we will send you a label to drop off the package at a nearby delivery point.
Return cost:
• Mainland Spain: €2.95
• Balearic Islands, Canary Islands, and EU: €5.95.
This amount will be deducted from your refund. We apply this cost to maintain a responsible process and avoid unnecessary transport.
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Exclusions
We do not accept returns of personalized or sealed items that are not suitable for return for reasons of hygiene or health protection once they have been unsealed.
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Refunds
We process the refund once the garment has been received and verified, using the same payment method used for the purchase. In the case of partial returns, if the order no longer meets the free shipping threshold, we will adjust the refund to the corresponding standard shipping cost.
We will inform you of this during the process.